Male Doctor Hand Abstract with Lab Coat and Stethoscope.The following information is provided to answers some of the most common questions concerning your care at Ocala Kidney Group. Please call our office at (352) 622-4231 if you have any additional questions.

 

What should be done prior to my first visit?

Please have all your records sent/faxed to our office. These should include all lab results, diagnostic studies, referring physician notes, current medication list and insurance information. We recommend that you download and complete the new patient packet from our website.

 

What will happen when I arrive?

When you arrive for your appointment, please be sure to sign in with the receptionist and advise her of any address or insurance changes. Wheelchairs are available for patients who need assistance.

 

Do you accept my insurance?

We are in network with most major insurance plans; however, you should ensure with your insurance company and our office that we are part of your network and if an authorization is required for this visit.  If we are an out-of-network provider with your plan, we will file the claim for you and you will be responsible for any unpaid balances.

 

Office Hours

Office hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday. We make every effort to see our patients in a timely manner and ask that you be on time for your appointment. If you are unable to keep your appointment, please call our office 24 hours in advance to reschedule. Occasionally, our physicians will have an emergency that may require us to reschedule your appointment. In such cases, we will do our best to notify you and reschedule your appointment accordingly.

 

After Hours Emergency Calls

Our answering service handles all calls made to the office after hours, holidays and weekends. The answering service will forward your message to the physician on call who will return the call as soon as possible. Please keep a current list of all medications that your are taking as well as your pharmacy’s phone number to provide to the physician who returns your call.

 

Telephone Calls

Please call during office hours for prescriptions, medical questions and appointments. Prescription refills will be forwarded to your pharmacy within 48 hours. If you are calling about a medical question, your nurse will return your call as soon as possible.

 

Hospitals

Our physicians care for patients at Munroe Regional Medical Center, Ocala Regional Medical Center and West Marion Medical Center.